TonyK
True Classic
I ordered a gasket circle cutting tool from ebay this week for $25 USD or about $30 CND. Shipping was by DHL and that to me wasn't a problem as I had ordered a motor and VHD drive for my milling machine a few years back and found out that DHL did not charge brokerage fee for importing items into Canada until the value was above $1600 CND.
Well that gasket tool came to the door yesterday. Shipping to Canada was $17 USD or about $20 CND, but the driver wanted another $23 CND for brokerage and taxes. So a $30 CND item cost $43 CND to get it to my door. Keep in mind that items from the USA that come to my door USPS have no taxes and brokerage until the item is above $200 CND. Well my dad who is 87 tells the driver that he will give him cash and the driver states that they have a policy NO CASH. Only Credit card. The driver left with the package and note of how to settle the fees.
I tried calling DHL to find out what the thresh hold value on an item was for duty duties and taxes. Just to let you know no matter what number you press at their 1-800 number you cannot talk to a real person you have to go to their web site and register a complaint and look for your answer. I gave up.
I know that UPS was bad for fees and taxes but I can still talk to a real person and pay cash at the door.
DHL at one time offered good customer service and was an alternative to the gouging from UPS to deliveries to Canada. In my opinion they have fallen below that low standard. Please be warned that they offer no customer service what soever.
Normally in these matters I would ship the item to Bob Martin in Kentucky and he would forward it to my USPS. I didn't take that option because DHL normally was what I call reasonable. That is gone.
TonyK.
Grimsby Ontario Canada.
Well that gasket tool came to the door yesterday. Shipping to Canada was $17 USD or about $20 CND, but the driver wanted another $23 CND for brokerage and taxes. So a $30 CND item cost $43 CND to get it to my door. Keep in mind that items from the USA that come to my door USPS have no taxes and brokerage until the item is above $200 CND. Well my dad who is 87 tells the driver that he will give him cash and the driver states that they have a policy NO CASH. Only Credit card. The driver left with the package and note of how to settle the fees.
I tried calling DHL to find out what the thresh hold value on an item was for duty duties and taxes. Just to let you know no matter what number you press at their 1-800 number you cannot talk to a real person you have to go to their web site and register a complaint and look for your answer. I gave up.
I know that UPS was bad for fees and taxes but I can still talk to a real person and pay cash at the door.
DHL at one time offered good customer service and was an alternative to the gouging from UPS to deliveries to Canada. In my opinion they have fallen below that low standard. Please be warned that they offer no customer service what soever.
Normally in these matters I would ship the item to Bob Martin in Kentucky and he would forward it to my USPS. I didn't take that option because DHL normally was what I call reasonable. That is gone.
TonyK.
Grimsby Ontario Canada.