I know Midwest-Bayless might not have the cheapest, rock bottom prices, but they are fair and the vast inventory Matt has keeps our X's rocking.
Many of you have probably called on a Saturday or Sunday, stumped with a problem and chances are good that Matt answered the phone and gave the technical support that solved your problem. Who else includes technical support in the sale?
That happened last year when Rudy was helping me with something and he called Matt for the answer. Recently, I went to get out of Big Bird and when I pulled the inside door handle, I heard a pop and there was no resistance pulling the handle. I pulled the door card, pulled up the plastic liner and removed the door handle. I could see the rod that opens the latch in the door jamb that had a 90 deg. bend at the other end, but nothing to attach or insert it into. I did find one small piece of broken plastic in the bottom of the door. I went on the MB web site and found what I believed to be a plastic clip that I needed to connect the rod. I emailed Matt, referenced the part number and my problem to confirm that the clip is what I needed. After confirmation I ordered the less than $3.00 clip and some other stuff.
The order was supposed to arrive on a Monday, but actually arrived the Friday before. Saturday, I wasted a couple of hours trying to figure out how the clip inserted, connected with the rod, and straight wire coming off the spring. Frustrated, I emailed Matt for help as the manual doesn't cover trivial stuff like brittle, 36 year old plastic clips in door handles. Matt sent me back some photos showing where the clip attached, where the spring wire went, and where the rod goes, including rotating a lock down part of the clip to secure the rod. Today I went back and got the clip into the door handle, everything in place per the photos, and the door handle back in place in less than 5 minutes.
Who else would take the time to help someone with a stinkin', cheap little plastic clip. That's why I like doing business with Mad Matt and his band of elves. Thanks again, Matt.
Mike
Many of you have probably called on a Saturday or Sunday, stumped with a problem and chances are good that Matt answered the phone and gave the technical support that solved your problem. Who else includes technical support in the sale?
That happened last year when Rudy was helping me with something and he called Matt for the answer. Recently, I went to get out of Big Bird and when I pulled the inside door handle, I heard a pop and there was no resistance pulling the handle. I pulled the door card, pulled up the plastic liner and removed the door handle. I could see the rod that opens the latch in the door jamb that had a 90 deg. bend at the other end, but nothing to attach or insert it into. I did find one small piece of broken plastic in the bottom of the door. I went on the MB web site and found what I believed to be a plastic clip that I needed to connect the rod. I emailed Matt, referenced the part number and my problem to confirm that the clip is what I needed. After confirmation I ordered the less than $3.00 clip and some other stuff.
The order was supposed to arrive on a Monday, but actually arrived the Friday before. Saturday, I wasted a couple of hours trying to figure out how the clip inserted, connected with the rod, and straight wire coming off the spring. Frustrated, I emailed Matt for help as the manual doesn't cover trivial stuff like brittle, 36 year old plastic clips in door handles. Matt sent me back some photos showing where the clip attached, where the spring wire went, and where the rod goes, including rotating a lock down part of the clip to secure the rod. Today I went back and got the clip into the door handle, everything in place per the photos, and the door handle back in place in less than 5 minutes.
Who else would take the time to help someone with a stinkin', cheap little plastic clip. That's why I like doing business with Mad Matt and his band of elves. Thanks again, Matt.
Mike