Gentlemen,
Sorry I hadn't checked in to see this thread popping up. I'm also sorry to see that a couple of folks are trying to email and not getting any response! As always, we welcome phone calls, as often it is a much faster way to get an answer than email, despite Matt being pretty dedicated to our email contacts.
Normally, it takes a day or so to get a reply; if it takes longer, there is a problem in cyberspace and you need to call us instead of doing anything else.
Yes, we had a hiccup with the production run of adjustable cam pulleys and had to bring them back. That said, the fixed pulleys are fine, and those of you who got them can keep them! We can also swap you to a fixed pulley right now, if you want one of those instead of your adjustable.
The day we discovered that there was a problem, we went down the list of folks who had purchased them and called. So, if this is news to you, double check with us to verify that we have a correct phone number, that it doesn't belong to your grandma, and that your voicemail actually works. :nana:
Yes, this is still on. We are committed to getting you the best upgrades at the best price, and this commitment is the reason that we proffered refunds without your consent.
We undertook this project, and we will see it through, without asking you to fund it, or acting in any way less than above reproach.
That said, once the replacement gears come in, we will be in touch with you. If you still need a pulley, you can pay for one then. We just don't want you to have to pay for it now. We decided a long time ago that we would avoid charging for stuff we didn't have, when possible! That's why backorders are free with us, and we normally only charge up front for super-special special-orders.
By way of an update, the machine shop is way behind on these. Not many people are more chafed about it than I am right now. But, if you've ever dealt with machinists, you know that they have their own time frames, and I guess it's their prerogative, at least the GOOD machinists. I can grant them a little room to work, since they're cutting us X owners such a good deal.
And I completely understand where the error occurred with cutting the production run of gears: he meant to swap the way the gear bolted together, and neglected to adjust the mounting plane to accommodate the change. So what we have is an error in the backspacing of the pulley. Bottom line: the belt doesn't line up.
We couldn't get right back in at the front of the line to have the corrections produced, so our original timetables were way off. That said, anyone I talked to when this went down was made aware of the possibility that our timetable could be way off... Please accept our sincerest apologies, while we try to deal with circumstances which are (at this moment) beyond our control. We are hurrying things along with some ferocity.
We WILL get our pulleys.
Thanks for all your patience, and thanks for the support and the kind words on these gears. I really appreciate the feedback, and I've been happy to hear how many people were thrilled with the quality of the gears, even initially. I'm really proud to be a part of this project, and to be a part of keeping one of the best cars ever -- on the road. I guess that's why I'm on XWeb at 10 o'clock at night, haha...
Have a good one,